Appointments

The Partners of the practice introduced the system to try and direct our patients to the most appropriate team member. Not all issues require a Doctor’s appointment. Many people are not aware of the different roles within the practice or the services we offer.

By obtaining a brief description, the receptionist can direct the patient to the most appropriate person, in the team.

Please do not be embarrassed. All of our reception staff are highly professional and patient confidentiality is of paramount importance.

If you feel the need to see a doctor within 24 hours, and your appointment cannot wait, you can submit a request via the red ‘Contact us online’ banner on our home page. This sends a form directly to the clinical team, who will review your information and decide which type of appointment is most appropriate for you. If you are unable to access the online form, you can still contact the surgery by phone and our reception team will complete the form on your behalf.

Our appointments are 10 minutes long. Although we try hard to run our surgeries on time please be patient if we are running late.

Any delay is likely to be due to the doctor dealing with a particularly complex or serious condition, which is always impossible to anticipate.

There are a small number of appointments available that can be booked up to one week in advance, to book one of these appointments, please submit a request via the red ‘Contact us online’ banner on our home page. This sends a form directly to the clinical team, who will review your information and decide which type of appointment is most appropriate for you. If you are unable to access the online form, you can still contact the surgery by phone and our reception team will complete the form on your behalf.

If all of these have been booked and you still require a non-urgent appointment, a receptionist will advise you of how you can book an appointment.

If you feel that you need to see a doctor but are unable to attend a physical appointment, please contact the surgery and request an online consultation.

We will send you an appointment time with a link where you can join an online consultation with a clinician.

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

Nurses appointments are available to book up to six weeks in advance, however there may be a wait for certain clinics.

If you cannot attend an appointment for any reason please inform us on 01553 810253 as soon as possible in order for us to give the slot to someone else. 

To see our practice policy for unattended appointments without cancellation please click below.

Our practice currently offers online access for prescription ordering and viewing parts of your record. The areas patients will be able to access will include a summary of information relating to medications, allergies and adverse reactions. As well as viewing this information, there will be the facility to download and print it.  

Please speak to reception to sign up.

Pharmacists can give you advice and treatment on a range of conditions. Please see below for further information:

• Earache (aged 1 to 17 years)
• Impetigo (aged 1 year and over) – a contagious skin infection
• Infected insect bites (aged 1 year and over)
• Shingles (aged 18 years and over) – infection that causes a painful rash
• Sinusitis (aged 12 years and over) – infection of the sinuses (behind the forehead, cheeks, and nose)
• Sore throat (aged 5 years and over)
• Urinary tract infections or UTIs (women aged 16 to 64 years)

The pharmacist will offer you advice, treatment or refer you to a GP or other healthcare professional if needed. Pharmacies will also update your GP Health record.

You can find a pharmacy here: https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy