Covid Update

We are still open and here for you. We are continuing to provide services as we have been
doing throughout the COVID-19 pandemic. We are prioritising delivering of care and services
based on clinical needs.

If you need medical advice or treatment, please ring us on xxx or, for non-urgent advice or
treatment, visit our website and send us your query – our opening hours are xxx.

Due to coronavirus, how you contact us will be different at the moment. This is to limit face to-face contact whenever possible and help stop the spread of coronavirus.

When you phone or go online, you will be asked to provide some information about your
healthcare need. This will help the practice healthcare team assess the most appropriate
way to provide your care, which may include a face-to-face consultation and ensure it is
provided by the most appropriate person. Face-to-face appointments are available to all
patients where there is a clinical need.

Online consultation requests for non-urgent help can be made at any time. They will be
responded to as soon as possible, usually within two working days.

Alternatively, visit the local pharmacy for clinical advice on minor health concerns.

For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek
NHS advice 111.nhs.uk

Appointments are being delivered face-to-face, by telephone, or using video calls and
messaging to your mobile or computer – the practice team will assess what is most
appropriate for you and if you have a preference you can discuss this with them.

Attending a face-to-face appointment
If you are asked to come into the surgery for a face-to-face appointment, please remember
to wear a face covering. Measures are in place to keep you safe from infection during your
visit to the surgery. If you have a disability or condition which means you cannot wear a face
covering or cannot communicate with someone who is wearing a face mask, or require other
adjustments before your appointment, please let the surgery know ahead of your arrival.

COVID-19 Vaccination
The NHS is currently vaccinating those people who experts have agreed will benefit from it
the most. A vaccination programme of this size and scale will still take some time to
complete. Please be assured that everyone who needs the vaccine will be offered it. The
NHS will be in touch with you when it is your turn to be vaccinated. Please don’t call us
before you are invited. In the meantime, you can get information about the COVID-19
Vaccination online at www.nhs.uk/covidvaccination.

Our staff are working extremely hard to provide services and care and we would like to thank
our patients for your continued support.